Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and the outcome of each game is determined by chance or by the relevant game rules. Previous results do not change the likelihood of future results. A winning session does not mean that another win is due, and a losing session cannot be repaired by continuing to play.

Before you start, decide how much money and time you are comfortable spending. Treat that amount as the cost of entertainment. Do not gamble with money needed for rent, bills, food, education, savings or other essential expenses. Avoid using credit, borrowing money or selling possessions to fund gambling. Never rely on gambling to create regular income or improve your financial position.

• Set a spending limit before playing and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday financial commitments.
• Do not chase losses by trying to win back money through further play.
• Avoid gambling when you are angry, upset, tired, intoxicated or under pressure.
• Remember that choosing not to gamble is always an available option.

A useful approach is to decide your limits when you are calm and then follow them consistently. Making decisions while excited, frustrated or focused on recovering losses can make it harder to stay in control.

Signs that gambling may be becoming a problem

Problem gambling can affect anyone. It may develop gradually, and people do not always notice the changes themselves. There is no need to wait for serious financial or personal harm before taking action. If gambling feels less like a choice and more like something you have to do, consider taking a break and seeking support.

• Spending more time or money gambling than you originally intended.
• Trying to recover losses by gambling more frequently or with larger amounts.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Thinking about gambling during work, study, family time or other activities.
• Hiding or minimising gambling activity, losses or account transactions.
• Borrowing money, using credit or selling belongings because of gambling.
• Missing bills, work, study, appointments or personal commitments.
• Arguing with family or friends about gambling or its effects.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Gambling to escape stress, loneliness, boredom or other difficult emotions.
• Returning to gambling soon after deciding to stop.
• Feeling that gambling is no longer enjoyable but continuing anyway.

One sign may be enough to prompt a review of your habits. Speaking with someone you trust can provide perspective and make it easier to take practical steps. Asking for help is a responsible decision, not a failure.

Tools to help you stay in control

Bsb007 Casino may provide account and play-management tools designed to support responsible gambling. Depending on what is available to you, these tools may include deposit or spending limits, session reminders, activity information, temporary breaks and account self-exclusion. Availability, settings and any applicable conditions may vary. Review the information shown in your account or contact the relevant support team through the available website channels for assistance.

Set limits before you play

A limit works best when it is set before gambling begins. Consider setting a daily, weekly or monthly amount that reflects your entertainment budget. You can also decide how long a session will last. Once a limit is reached, stop playing rather than changing the limit to continue.

Take a break

If gambling is becoming distracting or difficult to manage, use an available temporary break option or stop accessing your account for a period of time. A break can help you assess how gambling fits into your life without the pressure of making decisions during play.

Choose self-exclusion when you need stronger protection

Self-exclusion is a formal way to ask that access to gambling services be restricted for a selected period or in accordance with the applicable process. If you believe you may continue gambling despite your intentions, self-exclusion can create an important barrier. Consider also removing saved payment methods, blocking gambling-related websites or applications and asking a trusted person to support your decision.

Do not open another account or use another person’s account to avoid a break or self-exclusion. Account sharing can create safety, privacy and compliance risks, and it may make it harder to maintain control.

Support and further help

If gambling is affecting your finances, relationships, work, study or wellbeing, consider speaking with a qualified gambling counsellor or an Australian support service. Confidential help and information are available to people who gamble as well as their family members, friends and supporters. A counsellor can help you understand your gambling, prepare a plan and identify practical steps for reducing or stopping play.

You can also speak with your general practitioner or another qualified health professional, particularly if gambling is connected with anxiety, depression, stress, alcohol or other concerns. If you are worried about someone else, support is available for you too. You do not need to manage the situation alone.

If you feel at immediate risk of harming yourself or someone else, or you are in an emergency, contact emergency services in Australia or attend the nearest hospital emergency department. Gambling-related financial stress can feel overwhelming, but urgent help is available.

Protecting young people and other users

Gambling services are intended for adults who meet the applicable age and account requirements. Do not allow anyone else to use your account, including children or people who are not authorised to access it. Keep your login details private, use appropriate device security and supervise access to devices that can reach gambling services. If you believe another person has accessed your account, take steps to secure it and use the available support channel to report the concern.

Our shared responsibility

Responsible gambling is shared between the player and the gambling provider. Bsb007 Casino provides information intended to help players make informed choices and encourages users to make use of available safety tools. Players are responsible for providing accurate information, protecting their account, following applicable terms and conditions and gambling within their personal limits.

Please review this page before playing and return to it whenever your circumstances change. If gambling stops feeling enjoyable, if you are chasing losses or if you cannot stay within your limits, stop playing and seek support. The safest choice may be to take a break or exclude yourself from gambling altogether.